CAREER OPPORTUNITIES

National Account Manager

Full-Time in Tampa, FL - Sales
iPD is a full-service marketing, media, and training agency based out of Tampa, Florida. Our agency is run by a dedicated group of brand builders with a passion for helping others succeed. As a result, our entire team adheres to the belief that "We rise by lifting other," and it shows in every project we touch.

Are you enthusiastic, hardworking and hungry for success? The Account Manager position offers uncapped salary potential. We seek people who are committed to excellence and passionate about sales. We offer a competitive salary, great benefits and a positive working environment. We are committed to integrity, passion and diversity.

Summary
Account Manager is responsible for acquiring new clients and retaining existing clients within the automotive industry. We use an aggressive sales approach to build successful territories and pipelines. Our team maintains repeat business while constantly working to further expand their individual client portfolio.

Responsibilities

• New business development, lead follow-up, customer satisfaction and retention.
• Call prospects and initiate contact, create lasting first impression with key decision-makers.
• Convert prospects by providing solutions that meet their business needs and improve their ability to generate business.

Requirements

• Build new client base and maintain relationships with acquired accounts.
• Report daily, weekly and monthly sales goals and objectives to leadership.
• Build, maintain and expand sales pipeline to meet monthly quotas.
• Track and maintain all prospect and customer activity within CRM.
• Willingness to learn and understand our product solutions, target market and customer challenges.
• Positive Attitude.

Skills & Abilities

• Business Acumen.
• Communication Proficient.
• Customer/Client Focus.
• Results Driven.
• Technical Capacity. (Microsoft Office and CRM)

Benefits

• Base Wage + Uncapped Commission Potential +
• Spiffs and Bonuses
• Paid Training and Fun Team Building Exercise
• Medical, Dental and Vision Insurance
• Life, AD&D, LTD & STD Disability Insurance
• Paid Holidays

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, while performing the duties of this job, the employee is regularly required to sit, talk and hear; finger dexterity, grasping, feeling, repetitive motions, talking, hearing and visual acuity. Some filing is required. This would require the ability to lift files, open filing cabinets.

Position Type/Expected Hours of Work
This is a full-time position. Monday through Friday, 9:00 a.m. to 6:00 p.m.

AAP/EEO Statement
iPD provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Notice
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Call Center Representative

Full-Time in Tampa, FL - Sales
Job Summary
The BDC (Business Development Center) Coordinator serves as the initial point of contact for our clients marketing campaigns, connecting potential customers with our clients. The position provides the customer with in-depth product knowledge and service information. The BDC coordinator provides quality customer service, collects data and maintains database through custom software. This position works in a call center environment.

Essential Functions:

• Responds to inbound and outbound calls from customers who are responding to our clients marketing campaign and customer requests.
• Enters accurate notes and updates customer lead data into custom software to ensures accuracy for use by all staff.
• Sets appointments for customers and transfers call to appropriate staff when needed.
• Identifies and resolve customer needs and effectively overcome customer objections by following departmental processes using tools, scripting and checklists.
• Keeps informed of new products, services and other general information of interest to customers.
• Follow-up on customer inquiries.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer’s service expectations.
• Performs other job-related duties and responsibilities as may be assigned from time to time.
• Meets daily metrics and call quota minimums.
• Performs other duties as assigned by manager.

Skills & Abilities:

• Customer Focus. Call Center experience preferred, but not required.
• Good verbal and written communication skills.
• Results Driven, Positive Attitude, Team Player.

Competencies:

• Communication Proficiency.
• Quality Customer/Client Focus.
• Problem Solving/Analysis.
• Time Management.
• Stress Management/Composure.
• Teamwork Orientation.
• Technical Capacity.

Benefits:

• Base Wage + Incentives
• Paid Training and Fun Team Building Exercise
• Medical, Dental and Vision Insurance
• Life, AD&D, LTD & STD Disability Insurance
• PTO & Paid Holidays

Supervisory Responsibility
This position has no direct supervisory responsibilities but does provide on-the-job training as needed for new employees in the department.

Work Environment
This job operates in a professional office environment, call center setting with moderate noise level. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, while performing the duties of this job, the employee is regularly required to sit, talk and hear; finger dexterity, grasping, feeling, repetitive motions, talking, hearing and visual acuity. Some filing is required. This would require the ability to lift files, open filing cabinets.

Position Type and Expected Hours of Work
This is a full-time position at 40 hours per week. Days and hours of work are Monday through Friday, 12 p.m. to 9 p.m. and Saturday 9:30 a.m. to 6:00 p.m. Occasional morning and mid-day work may be required, and every other weekend work is required as job duties demand.

Additional Eligibility Qualifications
None required for this position.

Work Authorization/Security Clearance
None required for this position.

AAP/EEO Statement
iPD provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Notice
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Call Center Representative (BILINGUAL)

Full-Time in Tampa, FL - Sales
Job Summary
The BDC (Business Development Center) Coordinator serves as the initial point of contact for our clients marketing campaigns, connecting potential customers with our clients. The position provides the customer with in-depth product knowledge and service information to English and Spanish speaking customers. The BDC coordinator provides quality customer service, collects data and maintains database through custom software. This position works in a call center environment.

Essential Functions:

• Responds to inbound and outbound calls from customers who are responding to our clients marketing campaign and customer requests.
• Enters accurate notes and updates customer lead data into custom software to ensures accuracy for use by all staff.
• Sets appointments for customers and transfers call to appropriate staff when needed.
• Identifies and resolve customer needs and effectively overcome customer objections by following departmental processes using tools, scripting and checklists.
• Keeps informed of new products, services and other general information of interest to customers.
• Follow-up on customer inquiries.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer’s service expectations.
• Performs other job-related duties and responsibilities as may be assigned from time to time.
• Meets daily metrics and call quota minimums.
• Performs other duties as assigned by manager.

Skills & Abilities:

• Customer Focus. Call Center experience preferred, but not required.
• Good verbal and written communication skills.
• Results Driven, Positive Attitude, Team Player.
• Bilingual (Hispanic is required).

Competencies:

• Communication Proficiency.
• Quality Customer/Client Focus.
• Problem Solving/Analysis.
• Time Management.
• Stress Management/Composure.
• Teamwork Orientation.
• Technical Capacity.

Benefits:

• Base Wage + Incentives
• Paid Training and Fun Team Building Exercise
• Medical, Dental and Vision Insurance
• Life, AD&D, LTD & STD Disability Insurance
• PTO & Paid Holidays

Supervisory Responsibility
This position has no direct supervisory responsibilities but does provide on-the-job training as needed for new employees in the department.

Work Environment
This job operates in a professional office environment, call center setting with moderate noise level. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, while performing the duties of this job, the employee is regularly required to sit, talk and hear; finger dexterity, grasping, feeling, repetitive motions, talking, hearing and visual acuity. Some filing is required. This would require the ability to lift files, open filing cabinets.

Position Type and Expected Hours of Work
This is a full-time position at 40 hours per week. Days and hours of work are Monday through Friday, 12 p.m. to 9 p.m. and Saturday 9:30 a.m. to 6:00 p.m. Occasional morning and mid-day work may be required, and every other weekend work is required as job duties demand.

Additional Eligibility Qualifications
None required for this position.

Work Authorization/Security Clearance
None required for this position.

AAP/EEO Statement
iPD provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Notice
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.